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TERMS AND CONDITIONS FOR MASTERCARD DEBIT CARD
These terms and conditions are additional to the terms governing your Current Account
with Ghana International Bank should you accept to take out a GHIB Debit MasterCard
card. These terms and conditions, together with your application form contain the
whole agreement between us and you.
Meanings
Certain words have a specific meaning throughout these terms and conditions. These
words and their meanings are listed below:
“GHIB MasterCard” or “Debit Card” or “Card” means the plastic card that We give
to You. Depending on the functions of the card it may be used to make payments from
Your Account, and deposits to your Account in the following ways:
To withdraw cash from cash machines
To pay for goods and services at retailers or suppliers who are able to accept the
Card, including purchases made over the Internet and telephone
To withdraw cash from Our or other places that We tell You about
To deposit cash to your Account at locations we may make available
to you.
“Security Information” means PINs, Card specific security information (three digit
security code on Card reverse) or any other information that We give to You to make
sure Your Account is secure.
“Bank” means Ghana International Bank.
“We” and “Our” and “Us” means Ghana International Bank.
“You” and “Your” means the customer or customers in whose
name the Account is held.
Joint Account Holder Disputes
If We become aware of a dispute between Joint Account holders, We shall only act
on written instructions signed by all parties, and Card transactions will no longer
be allowed. Existing Direct Debit and standing orders will continue to be paid unless
We receive instruction by either one of You.
Making deposits to Your Account
We may allow you to use your card to make deposits to your Account either at our
own branches or via third party channels. The details of these, including clearing
timescales, will be provided upon request and are available on our Website.
Making payments from Your Account
You can make payments from Your Account by:
Taking out cash using your Debit Card
Using your Debit Card to pay other people
Closing your account
Before Your Account is closed You must securely destroy your Card by cutting through
the magnetic stripe and Chip, unless otherwise instructed by Us.
Security
This section explains that in order to maintain and protect the security of Your
Account You must keep Your Card, Card PIN and Security Information secure.
Looking after Your Cards, cheque book and Security Information
You must: -
Activate your card by following the instructions We provide with the Card
Sign the Card in ink as soon as You receive it;
Memorise Your Security Information and securely destroy the PIN notification or
anything else containing Security Information as soon
as You receive it.
You can change your PIN at most cash machines, simply follow the instructions on-screen.
If You change Your PIN, choose Your new PIN carefully;
Do not keep any written record of the Security Information
Please keep the Security Information secret and take reasonable steps to prevent
the Card being lost or stolen or anyone else finding out the Security Information
Do not quote the Security Information when You write to us or over the telephone
Do not quote your PIN at any time. We will never ask You to disclose Your PIN. If
You are in any doubt about the authenticity of a caller, take their details and
call Us
Do not keep Your Card and Security Information together
Please keep Your Card receipts and other information about Your Account safely and
dispose of them or store them carefully
Do not allow anyone else to use Your Card or know Your Security Information.You
must tell Us immediately by phoning Us if;Any Cards have been lost or stolen
You know or think that someone else (who is not authorised to use Your Account)
is using or is trying to use Your Account
You know or think that someone else knows Your PIN or Security Information
You have forgotten Your Security Information. (We may ask You to confirm this in
writing within seven days).
We may give information to the police and anyone else involved in Card processing,
without asking You about any Cards that have been reported stolen and about any
transactions that involve them. You must co-operate with Us and the police to get
the Cards back and investigate any transaction.
Any lost or stolen Card which is found later must be securely destroyed by You by
cutting through the magnetic stripe and Chip.
We may accept notification of lost or stolen Cards from a card registration scheme
that We recognize.
We may ask You to change Your Security Information at any time and for any reason.
You must change Your Security Information if We ask You to.
We will always give You Your PIN separately from Your Card. We will not reveal Your
PIN to anyone else.
You should not disclose Your PIN or Your security information in any e-mail. We
will never ask You to disclose Your PIN or Your security information by e-mail.
Liability
Please read this section carefully. This section sets out Our responsibility to
You and Your responsibility to Us.
Your liability for Our losses
If You act fraudulently, You will be responsible for all losses We suffer as a result.
If You act without reasonable care, and this causes losses, We may hold You responsible
for them. (This may apply if You do not follow Our advice herein or if You otherwise
break any of these terms and conditions).
Your liability for losses arising out of the use of Your Card
Unless We can show that You have acted fraudulently or without reasonable care (which
may apply if You do not follow Our advice herein), Your liability for the misuse
of Your Card will be limited
as follows:-
If someone else uses Your Card before You tell Us it has been lost or stolen or
that someone else knows Your PIN, You may be liable for the entire loss resulting
from the use of the card
If someone else uses Your Card details without Your permission, and Your Card has
not been lost or stolen, providing that you have acted with reasonable care You
will not have to pay anything
If Your card is used before You receive it, You will not have to
pay anything.
We shall only be liable for the actual amount of any loss or damage You suffer which
is linked directly to anything We are responsible for and which We could reasonably
predict and is not beyond Our reasonable control; and We shall not be liable to
You for losses You suffer as a result of:-
Our acting upon Your instructions or
Any information You give Us or
Your instructions or any information You give Us being in accurate, incomplete or
incorrect or
Your Card being declined in a cash machine or other terminal.
If You are liable for Our losses under any of the paragraphs above, You must repay
to Us the money We have lost. You must also repay any reasonable costs and expenses
such as legal expenses (plus VAT) that We have to pay.
Timescales for making payments from Your Account
This section explains the time it takes for payments to be taken out of Your Account.
When You take cash out at the Bank or cash machine in the UK using your Card, the
money will normally be taken out of Your Account on the same day. When You take
cash out at a cash machine outside the UK,
it may take longer.
When You make a payment using a Card in the UK, the money will normally be taken
out of Your Account immediately. When You make payments using a Card outside the
UK, it may take longer. If there is money in Your Account and your account earns
interest, when money
is taken out it will cease to earn interest.
Order of transactions
We do not have to carry out transactions on Your Account in any particular order.
Stopping payments
This section explains when You may request to cancel a payment.
You cannot stop payment if:
The payment has been made by debit card
The payment has already been taken from Your Account
You have made a commitment that the payment will be made to the payee or their bank.
If You have made arrangements with a retail or service organization (the originator)
whereby the originator charges regular payments to Your debit card (recurring transactions)
and You wish to cancel the arrangement You must tell the originator. We recommend
You keep proof of cancellation.
Using Your Card to withdraw cash at cash machines
If We have given You a Card that allows You to withdraw cash
at cash machines:
You may use Your Card at cash machines connected to the MasterCard network. A fee
may be payable as shown in Our Rates and Fees Information.
It is possible to exceed Your Overdraft Limit or incur an overdraft (when You do
not have an Overdraft Limit in place) when you withdraw money at a cash machine.
If You did this You would incur the relevant overdraft fees. For this reason We
recommend, that You check Your balance before making a withdrawal.
You may not take out more than the cash withdrawal limit for Your Account each day
using Your Card. We will tell You what the daily limit is when We send You Your
Card. This limit may be changed by Us from time to time.
A fee may be payable for purchases of foreign currency or travelers cheques at any
outlet that provides foreign currency.
A fee may be payable for cash withdrawals at a cash machine in the UK or abroad
as set out in our Rates and Fees Information.
Using Your Card to pay for goods and services
If We have given You a Card that allows You to pay for goods
and services:
You may only use Your Card at retailers and suppliers who are able to accept the
Card
We do not have to authorise any transaction made using the Card. When We decide
whether or not to authorise a payment, We may take into account any transactions
that We know about where the money has not yet been taken out of Your Account. It
is possible to exceed Your Overdraft Limit or incur an overdraft (when You do not
have an Overdraft Limit in place) when using Your Card to pay for goods or services.
If You did this You would incur the relevant overdraft fees (see Our Rates and Fees
information). For this reason We recommend, that You check Your balance before You
use Your Card in this way.
We will convert a foreign currency card payment on Your Account into pounds sterling
on the day We take the payment out of Your Account. The exchange rate We use is
a combination of the rate set by MasterCard and a percentage added by Us as set
out in Our Rates and Fees Information.
We reserve the right to restrict spending limits on the card,
Please note that We may place limits on the funds that can be withdrawn from ATMs
in certain countries. These measures are necessary to prevent fraud. You can still
use Your Card at a Bureau de Change or other bank Branches when abroad where the
MasterCard Acceptance Mark is displayed. A fee may be payable as shown in Our Rates
and Fees Information.
If a retailer is responsible for refunding a card payment to You We will only add
the refund to Your Account if the retailer tells Us to. If You have a dispute with
a retailer or a supplier of services, You must still pay Us the amount of any money
You have paid to the retailer/supplier if We ask You to.
Using Your Card to take out cash at the Bank or other places
If We have given You a Card which allows You to withdraw cash,
You may do so subject to any limits on the amount withdrawn, the frequency of withdrawals
or any fees for withdrawal that We tell
You about.
Disputes with retailers
If you have any disputes about purchases made using your Card, you should settle
these with the person you bought the goods or services from. We are not responsible
for the quality, safety, legality or any other aspect of any goods or services purchased
with your Card. Remember that once you have used your Card to make a purchase we
cannot stop that transaction.
General
The Card, Security Information and other materials can only
be used in the ways We tell You they can be used.
We may replace the Card (including renumbering it) at any time.
We may withdraw Your Card if We have good reason to do so.
We may also refuse to issue a replacement Card.
You will be responsible for all transactions - including any mistakes
(apart from Our mistakes) - which are made from Your Account by use of Your Card.
Card issuer
MasterCard is a registered trademark of MasterCard International Incorporated. Your
Card is issued by Ghana International Bank (“GHIB”) pursuant to licence by MasterCard
International. GHIB is authorised and regulated by the Financial Services Authority.
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