Privacy Policy

How your personal information is uded by Ghana International Bank plc
Ghana International Bank plc may keep your personal details, given to us by you in a Ghana International Bank database.

These include:

  • details you give us on application forms or during conversations with you via phone bank
  • details you give us so that we can provide you with non-financial goods and services,
  • details we receive from credit reference and fraud detection agencies.

You agree that we may use and update this centrally held information:

  • to manage your accounts,
  • to identify other products and services which might be suitable for you,
  • to prevent and detect fraud,
  • to update our records about you,
  • to prevent money laundering; and,
  • to check your identity.

We may also use your information for research and statistical analysis with the aim of improving our services.

If you request it, on payment of a fee, which is currently £10, we will provide you with a copy of the personal information to which you are entitled that we hold about you.

The information we hold about you is confidential. We will not disclose it outside the confines of Ghana International Bank unless:

  • you give us your consent
  • it is needed by certain reputable third parties involved in running accounts and/or providing services for you
  • in order to obtain professional advice
  • we or others need to investigate or prevent crime (e.g. to fraud prevention agencies)
  • the law permits or requires it, or any regulatory or governmental body requests or requires it, even without your consent, or,
  • there is a duty to the public to reveal the information.

Monitoring
We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service.

We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.

Protecting your privacy
To the extent that sensitive personal data is processed about you, we will employ appropriate security measures given the nature of that data. However, you recognise that your use of the Internet and our website is entirely at your own risk. We have tried to create a secure and reliable website for our users. However, we have no responsibility or liability for the security of personal information transmitted via the Internet.

We may need to provide some of your personal information to third parties that we use for the purposes of delivering specific services to you (e.g. customer support, or a shipping company if you have asked us to send something to you).

Our website may provide links and banner advertisements to third party sites. Please note that we are not responsible for, and have no control over, information that is submitted to or collected by these third parties. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of these third party sites.

Accurate Information
We may check what you have told us and share that information with fraud prevention agencies. It is important that you give us accurate information. If you give us false or inaccurate data and we suspect fraud we will record this at the fraud prevention agencies.

You are responsible for informing us that your personal details have changed: for example, a change of address or to your title. You confirm that you will inform us, by writing to your branch, of any change to your personal information as soon as is reasonably practicable in order that we may update our records. Please note that notification of any change to your personal information must be in writing, and should include your account numbers with us.

If you feel your privacy has been breached by us, then please write to:

Customer Services
Ghana International Bank
67 Cheapside
City Of London
EC2V 6AZ

Security
You must not use any computers, computer equipment, network resources or any services provided by us for any illegal purpose, or for accessing, receiving or transmitting any material deemed illegal, indecent, offensive or otherwise unacceptable under UK law.

All passwords and usernames allocated to you must be kept secret and must not be disclosed to anyone without our prior written authorisation.

You must not use any false identity in email or other network communications.

You must not attempt or participate in the unauthorised entry or viewing of another user's account or into another system.

You must not use the services and/or network systems or any part thereof for fraudulent activities, or to breach another organisation's security (cross-network hacking). This is an illegal act and prosecution under criminal law may result.

Changes to Privacy Policy
Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

Decision Making
Any decision made by us in relation to the services provided to you shall be final.