FAQs

Frequently asked questions

Personal Current Accounts

Your GHIB current account is as international as you. By enabling you to carry out transactions in any amount in GBP, USD or Euros, it makes travelling or dealing with people abroad that much easier.

Free transfers from your Current Account to a high interest GHIB Savings Account or Fixed Deposit offer an easy way to help your money grow faster.

Trade Finance FAQs

Once the letter of credit is opened the issuance fee cannot be refunded. We recommend that you assure yourself of the suppliers’ ability to perform before opening any banking instruments to them.

For any type of goods subject to the goods meeting our ethical criteria and also subject to any external regulatory or sovereign restrictions

The Uniform Customs and Practice for Documentary Credits (UCP) is a set of recognized and internationally accepted rules for documentary credits published by the International Chamber of Commerce (ICC) in Paris, France. These rules are used in the international trade community for determining the roles and responsibilities of all parties involved in Letters of Credit, including Standby Letters of Credit, where the Letter of Credit expressly stipulates that it is subject to the UCP. Document examination is conducted within the scope of these Rules.

Retail Department FAQs

Download and complete a form on our Internet Banking page, send it to us and we’ll get you set up for Internet banking.

Find our Terms and conditions here.

Kindly get in touch via the customer query below or speak to a member of staff for assistance.

Payment Solutions FAQ

Payments can now be made via our online banking. Click here for more details.

We are most frequently asked

Visit us in person.
Online – if you have internet banking with us you can check your balances online.
Telephone – You can contact us by telephone on +44 207 6530350 and speak to one of our expert advisers who are available from 9am to 5pm.
ATM Machine – you can check you balance at any ATM machine showing the MasterCard symbol.

Details of how to change your pin can be found on your debit card.

We currently do not provide this service.

GHIB does not currently offer Cedi exchange services.

Treasury Services Support

GHIB does not currently offer Cedi exchange services.

We currently do not provide this service.