Post/In Person
Ghana International Bank plc
67 Cheapside
1st Floor
City of London
EC2V 6AZ
Complaints
How we manage complaints
How complaints are managed
We are committed to providing our customers with exceptional service. Unfortunately, things sometimes go wrong. If a problem occurs, please let us know so we can do our best to fix it.
Once your complaint has been received, you will be contacted by a member of our Customer Care Team within two business days. We then aim to resolve all complaints as quickly as possible. Where this is not possible, we will keep you updated at every stage and let you know when you can expect a full response. The Financial Conduct Authority gives financial institutions up to 15 days for any payment related complaint to resolved and responded to, and up to eight weeks to resolve any other complaints, but we will make every effort to rectify any issues before this.
Complaints Form
Fill in the complaints form and submit or download it and post it to us using the address below
Want to speak to us about a complaint directly?
Complaints Team
+44 207 653 0350
complaints@ghanabank.co.uk
Monday - Friday
9.00am to 5:00pm (GMT)
Standard Call rates apply
Financial Ombudsman
If you are unsatisfied with our final response, or once 15 days for payment related complaints or eight weeks have passed for all other complaints, you may refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman offers a free and independent service that helps resolve complaints where businesses and customers are unable to.
For more information and to see if you are eligible, please visit their website www.financial-ombudsman.org.uk.